Order processing delayed due to fire at external data centre in Almere

Update dated 08 May 2026, 10:00 CEST

Our systems are currently being restored via an alternative environment, whilst the situation in Almere is still being investigated. Unfortunately, this means that we are unable to process or dispatch any orders today.

Orders can still be placed as normal. We will inform you immediately as soon as we have more clarity regarding the resumption of order processing and expected delivery times. We expect to have a clearer picture of the next steps after the weekend.

Our teams and external partners are working continuously to restore our services as quickly and carefully as possible.

Thank you for your understanding and patience.

Message dated 07-05-2026

Due to a major fire at an external data centre in Almere, we are currently unable to process and dispatch orders today.

On the morning of Thursday, 7 May 2026, a serious incident occurred at an external data centre in Almere, where part of our digital infrastructure is hosted. The fire has affected systems that are essential to our order processing operations.

As a result, we are currently unable to process and dispatch orders.

Our teams are working closely with external partners and suppliers to minimise the impact and restore all systems as quickly as possible. At this time, we are assessing the full impact of the incident and the expected recovery timeline.

We understand this situation may affect your planning and that of your customers. As soon as we have more clarity regarding the resumption of order processing and deliveries, we will update this page immediately.

If you have any questions, our Client Service team remains available to assist you.

Thank you for your understanding and patience.